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Frequently asked questions
What is the return policy?
We currently do not offer returns or exchanges. Please review product details carefully before placing your order.
How long does delivery take?
Most orders are delivered within 3–7 business days. Delivery times may vary depending on your location and courier service.
Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery (COD). All orders must be prepaid before dispatch.
What should I do if my order arrives damaged?
Please record a continuous video from before opening the package until the product is fully unpacked. Damage claims can only be verified with a complete unboxing video. Requests submitted without an unboxing video may not be eligible for replacement.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS to monitor your delivery status.